Satisfaction with HR practices and employee performance: a moderated mediation model of engagement and health Articles uri icon

publication date

  • April 2022

start page

  • 295

end page

  • 305

issue

  • 2

volume

  • 40

International Standard Serial Number (ISSN)

  • 0263-2373

Electronic International Standard Serial Number (EISSN)

  • 1873-5681

abstract

  • This study examines employee evaluations of HR practices (HRPs), which are a critical and yet underexplored
    antecedent of their effectiveness. Drawing on the Job Demands–Resources model, it proposes a moderated
    mediation model that studies the relationship between employee satisfaction with HRPs and in-role and extrarole
    performance as mediated by engagement. The results suggest satisfaction with HRPs influences both the
    performance dimensions considered, although its effects are greater for extra-role performance. Engagement
    intervenes significantly only in the relationship between this satisfaction and extra-role performance. Furthermore,
    the study acknowledges the burdens HRP-related resources may place on the workforce and examines the
    moderating effects of a personal resource such as health on the satisfaction with HRPs-engagement link, finding
    that it significantly strengthens it. It also finds that the indirect effect of satisfaction with HRPs on extra-role
    performance is stronger for healthier employees. These findings provide novel insights into the HR causal
    chain and help practitioners to better manage HRP design, communication, and audits.

keywords

  • satisfaction with hr practices; engagement; employee performance; employee health; job demands'1;resources model