- December 2020
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- Software engineers and IT professionals face the challenge of envisioning the needs and wishes of their client companies, whose long‐term survivability depends on their adaptability to the digital business ecosystem, which is impregnating more or less every single sector of the economy. Looking at the data reported on the business digitalization project success rate, we realize that there is a lot of room for improvement. In this paper, we focus on the results of developing 10 business digitalization projects for 10 small and medium enterprises, where the software engineers in charge of the projects assessed the knowledge governance maturity of client companies before proposing any specific projects to support their digital businesses. We surveyed the software engineers participating in the above projects to gather their impressions of using knowledge governance assessment as a tool to predictively visualize the digital solution that best fits each digitalization project.
- software engineers; knowledge governance; knowledge assessment; digital business; improvement