Uncovering hidden process assets: A case study Articles uri icon

publication date

  • January 2016

start page

  • 1041

end page

  • 1049

issue

  • 6

volume

  • 18

international standard serial number (ISSN)

  • 1387-3326

electronic international standard serial number (EISSN)

  • 1572-9419

abstract

  • The information technology (IT) industry is not making the best possible use of its intangible process assets. The proposed process assets classification is grounded on the experience existing in the intellectual capital field. IT companies can use this classification to better identify and classify their process assets, thereby gaining an overview of the elements on which their processes depend and incrementing their intellectual capital. Two IT companies participated in a case study in which company chief executive and chief operations officers used the proposed classification, which they considered very useful, to identify a set of important process assets not previously taken into account.

keywords

  • knowledge management; intellectual capital; process improvement; process assets; intangible process assets; intangible assets; knowledge assets; capabilities; taxonomy