E-Inclusion for People with Disabilities in E-Government Services through Accessible Multimedia Articles uri icon

publication date

  • September 2012

start page

  • 37

end page

  • 51


  • 3


  • 3

International Standard Serial Number (ISSN)

  • 1941-868X

Electronic International Standard Serial Number (EISSN)

  • 1941-8698


  • One of the main challenges of e-Government is the communication of these services to citizens. In the context of people with disabilities, communication channels should be equally accessible, in particular those based on innovative media such as e-Services. This paper, illustrates Pasmao, an initiative for the diffusion of e-Government, using accessible media for people with disabilities. Pasmao is an accessible multimedia platform aimed to promote the use of information technology (IT), specifically, the digital signature within Legan├ęs, a town near Madrid, Spain. The results of the evaluation of the experimental implementation of Pasmao reveal a new and promising way to promote e-Services among people with disabilities.