Towards a Model and Methodology for Assessing Student learning Outcomes and Satisfaction Articles uri icon

publication date

  • January 2010

start page

  • 84

end page

  • 105


  • 2


  • 18

International Standard Serial Number (ISSN)

  • 0968-4883

Electronic International Standard Serial Number (EISSN)

  • 1758-7662


  • Purpose: The purpose of this paper is threefold: first, to introduce a conceptual model for assessing undergraduate student learning outcomes and satisfaction that involves concepts drawn from the services marketing and assessment literatures; second, to illustrate the utility of the model as implemented in an academic department (geography) within a large American university, and third, todemonstrate the applicability of the model by replicating the study at different scales: an entire undergraduate program (business administration) in a large Spanish university and another program (nursing) involving various universities of a Spanish region.


  • assessment; students; learning; gap analysis