The mobile pass project: A user interaction evaluation Articles uri icon

publication date

  • June 2018

start page

  • 311

end page

  • 315

issue

  • 3

volume

  • 48

International Standard Serial Number (ISSN)

  • 2168-2291

Electronic International Standard Serial Number (EISSN)

  • 2168-2305

abstract

  • The Mobile Pass project focused its efforts on developing a technologically advanced mobile equipment for land border crossing points. During the project execution, a mobile device supporting biometric recognition (face and fingerprint) and passport checking was designed and developed. To test this new equipment under an operational environment, a usability evaluation was carried out in the Sculeni border control (border of Romania with Moldavia), being the operators Romanian Policemen and the data subjects' real volunteer travelers. The equipment was used for 2 days under different conditions in real scenarios, and the usability evaluation carried out follows the ISO 9241-11:1998 standard. A total of 93 participants completed the new border checking and fulfilled a satisfaction survey at the end of the experiment. This paper describes the evaluation and reports some preliminary results on the user-Automatic Border Control system interaction and the final conclusions obtained at the end of the project, resulting in a valuable guide for designing user interaction in security areas.