Building bridges between researchers and practitioners". Book of Proceedings of the International Joint Conference-CIO-ICIEOM-IIE-AIM (IJC 2016), "XX Congreso de Ingeniería de Organización", "XXII International Conference on Industrial Engineering and Operations Management, "International IISE Conference 2016, "International AIM Conference 2016": Donostia-San Sebastian (Spain), July 13-15, 2016