Evaluation of usability of Spanish academic library web portals using a cognitive-emotional heuristic model Articles uri icon

authors

  • MUÑOZ EGIDO, DANIEL
  • VIANELLO OSTI, MARINA

publication date

  • January 2017

issue

  • 1

volume

  • 40

International Standard Serial Number (ISSN)

  • 0210-0614

Electronic International Standard Serial Number (EISSN)

  • 1988-4621

abstract

  • In this paper a cognitive-emotional usability analysis model based on heuristics was used to analyze eighteen academic library web portals. Starting with a review of existing literature on the subject, a set of seventy-one heuristic criteria grouped into six aspects was designed, to which the metrics developed by SIRIUS were applied. The result of the evaluation reveals that the average usability of websites of university libraries analyzed stands at 72.30 over 100 with a standard deviation of 5.57. The aspects with the lowest scores were Attention and Long Term Memory and Learning, which were therefore approached less satisfactorily from the user's point of view.

keywords

  • usability; usability analysis; university libraries; web portals; sirius