ITIL and the Creation of a Service Management Office (SMO): A New Challenge for IT Professionals: An Exploratory Study of Latin American Companies Conference Contributions uri icon

authors

  • LUCIO NIETO, TERESA DE JESUS
  • COLOMO PALACIOS, RICARDO

event

  • 7th Iberian Conference on Information Systems and Technologies (CISTI 2012). Second European Workshop on Computing and ICT Professionalism (EWCIP 2012)

event place

  • MADRID

participation category

  • COMUNICACIÓN

publication date

  • 2012

start page

  • 1

end page

  • 6

isbn

  • 978-1-4673-2843-2