Service quality control mechanisms in franchise networks Articles uri icon

authors

  • SANCHEZ GOMEZ, ROBERTO
  • SUAREZ GONZALEZ, ISABEL
  • VAZQUEZ SUAREZ, LUIS

publication date

  • January 2011

start page

  • 713

end page

  • 723

issue

  • 5

volume

  • 31

International Standard Serial Number (ISSN)

  • 0264-2069

Electronic International Standard Serial Number (EISSN)

  • 1743-9507