The Socio-Technical Approach to Work Organisation: An Essential Element in Quality Management Systems Articles uri icon

publication date

  • April 2008

start page

  • 343

end page

  • 352


  • 4


  • 19

International Standard Serial Number (ISSN)

  • 1478-3363

Electronic International Standard Serial Number (EISSN)

  • 1478-3371


  • This study analyses the techniques and models of quality management from the perspective provided by the design of socio-technical systems, proposed as an alternative paradigm to the Taylorist model of work organisation. This analysis seeks to show how the absence of a widely accepted alternative paradigm to that of Taylorism has favoured the continued use of Taylorism through the techniques and methodologies of quality that have been developed and applied in industry in recent years.