- April 2008
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- This study analyses the techniques and models of quality management from the perspective provided by the design of socio-technical systems, proposed as an alternative paradigm to the Taylorist model of work organisation. This analysis seeks to show how the absence of a widely accepted alternative paradigm to that of Taylorism has favoured the continued use of Taylorism through the techniques and methodologies of quality that have been developed and applied in industry in recent years.